Order charges will appear on your bank statement or bill as "POOLFELT".
Please contact us with any questions prior to placing your order.
Shipping Info / Shipping Damages
Shipments are addressed to the address you provide.
Please be advised that if you submit an incorrect address, an address without a suite or apartment number (if applicable) or you later request a local redirect of shipment your card will be charged for the amount billed to us by the common carrier for making an address correction or returning the shipment if it is undeliverable.
Most orders are shipped within 2 business days of your order submission.
Use the UPS Ground Service map below to estimate delivery of your order.
Orders originate in Illinois & Iowa
Ex. Order shipped on Monday to Atlanta, GA should be delivered on Wednesday.
Note - Transit days are the number of business days after day of shipment.
Weekend days and holidays are not business days.
All shipments we send are insured. If any item arrives damaged you MUST save the shipping carton for inspection by the shipping carrier. Immediately contact the carrier that delivered the package (UPS, FedEx, USPS) to initiate a claim, then contact us for further instructions.
We offer free shipping in the 48 states (and APO/FPO addresses) on product orders totaling $99 or more.
Most orders are shipped within 2 business days following receipt of your order (shipping time may be longer during the 3 weeks prior to Christmas). We generally ship via UPS Ground however we reserve the right to ship via FedEx or USPS. Standard Ground shipping transit times are 1-4 business days. If you need your order faster then standard Ground we offer Next Day and 2nd Day carrier services which are available at extra cost. We typically use UPS for expedited shipping however we will choose the carrier we feel will provides the best service for delivery of your order. Be advised that we do not guarantee delivery times for expedited shipments. Although generally an exception, if a shipment is delayed by the common carrier (i.e. weather conditions) any charges for expedited shipping are not refundable.
We ship to the confirmed address (billing address) of the bank card you use for your order. If your order totals $250+ or you specify a different shipping address the order will be shipped "signature required". If the address on your order is a PO Box we will ship via the U.S Postal System. On orders paid by check or money order we ship to any address you specify. If any item you order is out of stock or will be significantly delayed in shipping we will notify you and advise the expected ship date.
Shipment tracking data is not provided unless requested. If you have not received your shipment within 7 business days of placing your order please contact us asap. Saturday, Sunday and Holidays are not considered business days. Shipment delivery confirmation is based on available tracking and delivery data. We have no control over UPS, FedEx or USPS deliveries or location of delivery (porch, side doors, etc) as this is the responsibility and discretion of the delivery personnel or driver.
Unless otherwise described, all merchandise we sell is new and warranted by our suppliers and manufacturers. Although we strive for 100% quality there is always a chance that something may not be exactly right with your item. Should you experience a problem with any new item kindly contact us asap and we will do our best to make it right.
All orders require prepayment by Visa, Mastercard, Google Checkout, Personal Check or Money Order, Western Union or Bank Wire Transfer. Checks must clear before merchandise is shipped. All credit cards are verified by the card CVV code and AVS (address verification). If the credit card data you provide for your order does not match the address and CVV code on file with your bank your order may be delayed or declined. Shipments to other then your verified billing address are sent "signature required".
* We accept credit/debit card orders from Continental U.S., locations provided the card billing address (street address, postal/zip code) and CVV code you provide electronically match the data on file with the card issuing bank. We do not accept payments using a debit or credit card issued by a non-U.S. bank.
* We reserve the right to limit order quantities or cancel an entire order at our discretion.
Once you receive your order it is your responsibility to inspect the items received as correct and complete. If there is a problem with any item please contact us within 30 days of receipt of your shipment and then give us sufficient time to correct the situation. After 30 days of receipt of your shipment your order is "accepted by purchaser" and no adjustments or corrections will be made unless a specific warranty provision applies.
Sales Tax / Handling Charges / Other Fees
We will contact you if any additional fees or charges are required for your order. Customs fees, import/VAT taxes, broker fees, etc. for international shipments are the responsibility of the consignee (customer).
All returns or exchanges require our written authorization which will be sent to you via email. Requests to return or exchange an item must be communicated to us within 30 days of delivery of your order as verified by available shipment tracking data. A legible copy of the Return Authorization must be included with the item(s) being returned. Any item(s) being returned must be received by us within 10 days of our issuing your return authorization. Any shipping costs involved with returns are the responsibility of the customer.
Authorized returns for credit or exchange for size/color incur a restocking charge of $15. Returns without an authorization, received beyond the 10 day authorized return time window, marked undeliverable or refused delivery incur a restocking charge of 25% of the item(s) price. Original shipping charges, if any, are non-refundable. Requests for returns or exchanges beyond 30 days of original delivery will not be accepted.
Custom, yardage and special order items as noted on your emailed receipt and are not eligible for return. Custom and special orders consist of cues, custom printed pool table felt, felt or cloth by the bolt or yard, covered rail sets and any other items we manufacture, print, custom order, assemble, make or have made for you as well as items we do not usually stock but order at your request. Cues must be unchalked, unaltered and show no sign of use to be eligible for return credit.
* Full bolts, half bolts, yardage orders of pool table felt or cloth and orders for multiple cuts (more than 2) of precut pool table felt are not returnable.
All items returned must be undamaged, unused, in the original packaging and include all parts and paperwork. All returns must be in the same condition as when we shipped it to you. If the returned item(s) were used, cut, stapled, glued, marked, marred or altered from the original shipping condition in any way rendering it unuseable or unsaleable the credit you receive may be less or declined. Additional fees may be charged if we incur any time or expense to make your returned item saleable. Absolutely no credit will not be given for any returned item that shows signs of abuse, stains, spills, animal hairs or dander.
Items we list on the Clearance Page are either overstock, discontinued, display or floor models and sold as-is. Any blemished or damaged goods will have an adequate description. There are NO returns on any clearance items.
CONTACT US PRIOR TO PLACING AN ORDER WITH ANY QUESTIONS.
ADD TO CART BUTTON - adds an item to your shopping cart. Some items have weight, size or color options - make sure to select the options of your choice before clicking the add to cart button. If you make a mistake simply go to View Cart to delete or adjust the item.
VIEW CART BUTTON - to view the items in your cart or to complete shopping and check out. On the first page enter your Zip code or APO code and click on Submit Choices. The next page will show all items in your shopping cart and shipping charges. On this page you can change the quantities of the items you are ordering and also select different shipping methods. From this page you can go to the check out, go back to shopping, adjust quantities or clear items from your shopping cart.
Security - Our shopping cart system is both secure and reliable for credit card transactions and uses 128 Bit SSL Encryption which is the industry standard. If your browser does not support 128 Bit SSL you can feel confident with our alternate encryption method on the checkout page. Your data security is our highest priority and we take every precaution to protect this information. Additionally, your personal data (name, address, phone number, email address) are not released to anyone for any reason.
Email an Order
Just send us a note by email listing the items you want.
We will give you a total and order instructions by reply.