Comments our customers have made about our products and service.
3/20/13, you wrote
Thank you for taking care of this so promptly. You have, with no doubt earned my future business by providing such a great customer service. Thank you again for your help.
AWESOME CUSTOMER SERVICE!!! Thanks :)
Chagrin Falls, OH
It's a pleasure doing business with you. Your company is far more organized, efficient, and friendly than most!
Santa Cruz, CA
PLEASE CONTINUE YOUR FAST GREAT SERVICE SERVICE. THANKS!!!!!!!!
Cissna Park, IL
Thank you so much! You're Awesome!
I did receive the drawer you sent me. I matches perfect and looks great. Thank you very much for your company's great customer service. I really apreciate it. I am also in the customer service business, and I believe it is companies like yours that believe in the customers is a great example for my employees to strive for.
The new felt is perfect. You were great to deal with and I really appreciate all of your help. I will recommend you to all my friends when they need felt. We rotate houses on Wednesday nights among 6-8 guys.
You were kind enough to promptly respond to my phone call Monday and discuss the cloth "top side" question with me. The 4 of us old retired guys, with your knowledge and input decided to go with the smooth side up as designed. With my ordering the next size felt, we had plenty of material left from the table to redo the one bumper that was already done backwards. The excess from the table was enough for 3 bumpers.
Today we got back together and finished the old FW pressboard table. WOW is all I can say. It has never played that easy, smooth and nice. I was a bit afraid of the "fast" reference to that smooth cloth but I already see how nice it is to shoot so much gentler. I think it rolls even easier than my old worn out cloth .... and no rips & tears to bounce over !
This old cheepie table is going to give us a lot of fun for a long time. I think your very complete website is why I chose you to order from and it was a pleasure doing business with you.
Appreciate the quick response. Will use you guys again!
5 Stars. Exceptional service and fast delivery, I would recommend to friends and continue to shop there.
Thank you for the excellent service. I will have to recommend you whenever possible.
It shouldn't be, but is unusual, to get good service from online merchants. Keep up the good work.
Thank you for your prompt response. Customer service goes a long way with me, you guys have been great.
Here are photos of our pool table with the new custom felt we purchased from you. We're very happy with how it looks--the colors are perfect--and look forward to it lasting us a long time.
Thank you, again, for being so helpful and responsive while we worked on this project. It was a pleasure working with you and your colleagues.
Happy New Year !
Dartboard received installed and in use. Thank you ever so much for your prompt attention to this order and your efforts to expedite the shipment. I commend you on your customer service, you are a asset to Pool Felt. I will be acknowledging you and your company's name to whoever plays on the dartboard and inquires "Where did you get that machine?"
De Pere, WI
Please ship "No Signature Required" as you have done in the past. Thank you for your great products and quick service!
I really appreciate your quick response. I figured the Khaki would be the better option. I went ahead and ordered it anyway. I'm pretty sure I made the right decision. I will look forward to the package and I appreciate the service.
Las Vegas, NV
Thank you for your help. It's good to do business with you.
East Dubuque, IL
Thank you so much Alex. Your immediate response and attention to customers is a welcome relief. I would assume due to your customer service and quick,thorough responses you are the business owner.If you are you're doing an awesome job,if you work for someone please show them this email,I'm blown away.You will have my business and recommendation for know on!
Owner: Q Room Billiards
Brown or opaque would be great. Again, Thanks you so much for all your assistance. I love my new accessories and I'm happy to share my absolute satisfaction!
I ordered felt for my table and had questions regarding the web site. My email was answered promptly and the delivery was speedy! I would recommend ordering from this website because the customer service was superb and the wide variety of colors that were offered were awesome. The prices were very competitive, if not the most reasonable that I could find.
Hampton Falls, NH
Thanks Alex. Even though you couldn't fill my special order I appreciate your promptness and honesty. I will definitely recommend your site to others.
I received my cloth and cushions yesterday evening. I just wanted to thank You for the way You handled our transaction. Because I finished the refinish work on my antique table last night I've been working on it for 6 weeks. So now I can set it up tomorrow. Thanks againDennis C
I received the Simmons swatches and the burgundy is perfect. Please place the order for the same size (table measures 109 x 58). Thank you again for your wonderful customer service...above and beyond!
We have received our new cloth, the color is PERFECT. We absolutely love it! Thanks for your help and excellent service, I look forward to purchasing more items very soon. We will have it installed next week.
Hi, I have sent the size 7 pool felt back today, via postal service. I did return receipt. thank you for being so kind with me. you guys are great.
I received the refund check today. Thank you very much for doing good business. I will be sure to keep you in mind for my future needs and will be sure to recommend you to friends.
Sounds wonderful! When we get to where we need other supplies I will definitely be in touch with you. Thank you so much for your help. I appreciate you calling me.
Oh man, you didn?t have to do that!! It was a heck of a deal. I can see why the folks on AZB and my mechanic both speak highly of you. My mechanic knew you by name, nothing but good things to say. I am glad I am getting back into the sport, meeting nothing but great people.
Thanks again, I am sure you will hear from me again.
Kansas City, MO
5 Stars!! Very accommodating vendor! Great communications--FAST service & shipping--Very nice items--Packaged well
Thanks so much!
I just wanted to thank you for the very fast shipment of felt that I ordered. Hope to do more business in the future.
I own a service business and understand how important service is - and obviously so do you. Great job and I will keep purchasing from you just cause your service is by far the best online!
To Alex @ poolfelt.com
Just wanted to send a note to say thanks for a great job handling my recent purchase. The order was sent out right away but unfortunately I had chosen the wrong color. After reading your return policy I followed the instructions and in no time the problem was solved. I have always been leery purchasing such products on the internet, but you changed that. It was a joy doing bussiness with you, and I will tell all my pool playing pals about your site.
You guys have been great to deal with. I have never had any company communicate and or handle a situation as quickly as you have.
Entire order was shipped promptly! Will order all our billiard supplies from them in the future!
Yes, thank you for looking that up for me I figured that the ups man didnt realize there was 2 packages as well. I figured if you guys sent one item they would both be on the same truck, Again thank you and i will be waiting for them to arrive today.. Again you guys have great customer service and get stuff done and sent out in a timely fashion I will deff to bussiness again with you guys thanks a million
Hi Rick, I wanted to let you know that I received the new cloth today. It looks great! Thank you.
See it at their flagship store on Madison Ave in New York City.
Thanks for your help in selecting the replacement felt for my table. I had called several places but your comapny (Rick I think) took the time to explain the differences in the felt styles and narrowed my choices to 2 that would be best for me. Other outfits didn't have half the knowledge like your rep did. My table looks great and plays great. Thanks again!
Man that Velocity Pro felt is awsome, glad I found you guys and I will be back when I need more pool table supplies
Google Checkout Merchant Rating 10/23/08
Comments: No communnications needed. Their included instructions, and those available on their website
made installation of their product extremely easy..my kids helped and it looks perfect. The quality of their
products also exceeded my expectations.
Hi Judy. The spruce green color you suggested looks great on my table.
It was great dealing with your company and you obviously know your products.
The fast delivery was a bonus. Kudos!
Just finished putting the new cloth on and wanted to thank you for the recovering help instructions.
Compared to the simonis insructions yours were much more detailed and made the job pretty easy.
I saved your site in case I need anything else.
Got the cloth, very pleased...thanks very much for the great service! I'll be back.
We received the felt for the pool table and are very happy with it. Thank you for your help and quick service over the busy holiday season.
The Pool Table Felt Pros review Dec 28, 2007
Comments: Excellent, great communication. I was planning a pre Christmas install and was concerned because I ordered at the last minute. They made sure that my order arrived EARLY with no extra cost and communicated the status constantly. They responded to EVERY email-so rare for online companies. Thanks to Rick in sales for being so helpful. This is how an online company is supposed to work. My installer was shocked at the quality for the price and will start using this company too. Great Job!
Good afternoon!!! I hope all is well. Here are some pics of the HBO pool felt - Looks good - thank you guys.
Just wanted to thank you for sending me another set of featherstrips to replace the ones that were damaged during shipment of the original order. I received them today in perfect shape. Thanks for the great service. It was a pleasure doing business with your company.
Just wanted to drop by and say thanks. I ordered somefelt a couple months back and just now got around tocompleting the pool table. I absolutely love it andall the pieces were a perfect size to work with. Thistable I got looks fantastic!!!
I received my order 2 days after placing it which speaks volumes about your customer service. The cloth is perfect and frankly I wouldnot have thought of cue chalk to match my new color which was free with my order. You covered that base for me and I'll recommendyou to my friends that have pool tables.
you guys know your stuff. called you then called a few other places and they didnt know anything about the differences in the cloth types and youhad free shippin and the 2 boxs of chalk made my decision easy to buy from you. Fast delivery too. Your place is the nuts and I saved your page to my favs in case I need anything else for my pool table
Thanks for a great experience with your company.
Lori L. England
I received my order in record-breaking time! I placed my order on Wednesday, Feb. 14; you said my order was to be shipped on Thursday, Feb. 15; and I received my order on Friday, Feb. 16!! I will definitely recommend your company and products and will reorder from you in the future when I need pool supplies. Thanks!
We will remember your site for our future billiard needs!
Karen E. LoBiondo